Terms of Use for the PumPack Website

Welcome to the PumPack website, located at thepumpack.com (hereinafter: "the Website").

On this Website, you can find information and purchase various products we market.

The use of the Website, including purchases made through it, is subject to the terms detailed below. Please read them carefully.

The terms are written in the masculine form for convenience only but are intended for all genders equally.

1. About the Store

1.1 The PumPack online store offers the purchase of bags for customers (hereinafter: "the Products").

2. Use of the Website

2.1 Performing actions on the Website (including registration, ordering products, making changes or cancellations, making payments, etc.) is conditional on you being of legal age (over 18 years old) and legally competent to perform binding legal actions.

2.2 You are fully responsible for any actions performed on the Website using the details you provide, including payments for purchased products or violations of these terms or applicable laws.

2.3 We reserve the right to block access to some or all services provided on the Website in cases of suspected legal violations, breach of these terms, or disruption to the proper operation of the Website.

2.4 Disclosure: The company does not maintain inventory in the country and works directly with selected suppliers abroad. When an order is placed through the Website, it is processed directly with the overseas supplier. Therefore, delivery times range from 7–15 days.

3. Product Orders and Payment Terms

3.1 The Website includes offers for purchasing various products (hereinafter: "the Offers"), the terms of which will be displayed alongside them.

3.2 Offers on the Website may be time-limited, and we reserve the right to terminate or change them at any time without prior notice. Additionally, we may cancel a purchase if we discover a typographical error or other significant mistake in the presentation of the product details, including its price or other information.

3.3 Prices, promotions, conditions, and all other information displayed on the Website and product pages are valid only at the time of display and may change from time to time.

3.4 We accept payment for products on the Website via credit cards.
Purchases can be made in a single payment.

3.5 Completion of the purchase process is subject to approval from the payment service provider and confirmation that the requested product is in stock at the time of purchase. For clarification, charging your payment method does not constitute acceptance of your offer. If the transaction is not approved by the payment service provider or if the product is found to be out of stock, you will receive a notification, and the order will be considered canceled.

3.6 You are solely responsible for the accuracy of the details you provide during the purchase process. We reserve the right, at our discretion, to cancel a transaction for any reason, including but not limited to concerns about non-payment or the submission of false, incomplete, or inaccurate details.

3.7 Upon completing your order, a confirmation email will be sent to your registered email address, detailing the products you ordered and their total cost.

3.8 Products sold on the Website are displayed with their details on the various pages of the Website and/or the specific product pages, along with any additional products the Website owner chooses to showcase in the online store.

3.9 The technical specifications, transaction terms, including product prices, will appear on the product page AS IS, as provided by the supplier. The Website owner reserves the right to modify the product page, including its content and prices, at any time (hereinafter: "Product Page").

3.9.1 All prices displayed on the Website are listed in New Israeli Shekels (NIS) and include VAT.

3.9.2 To place an order, you must select a product according to the instructions on the Website, including product type, quantity, color, uploading an image (if applicable), and other options offered for each product (hereinafter: "the Product").

3.9.3 If the supplier does not have the product in stock after the order is placed, the Website owner reserves the right to cancel the transaction.

Changes to the Terms

These terms may be modified at any time at the sole discretion of the Website operator.

5. Shipping Terms

5.1 The products we offer can be purchased with delivery to a collection point near the address you specify during the order process.

5.2 We reserve the right to update shipping prices and conditions from time to time.

5.3 As a general rule, unless explicitly stated otherwise during the order process, products will be delivered to the collection point within up to 15 business days. While we strive to deliver orders within this timeframe, delays in delivery may occur for reasons beyond our control.

5.4 If a delivery cannot be made due to reasons attributable to you and an additional shipment is required, we reserve the right to charge you for the additional shipping costs, even if the initial shipment was provided free of charge.

5.5 The company will not be held responsible for delays or delivery failures caused by third parties, acts of force majeure, strikes, lockdowns, lack of customer response for delivery coordination, or any other reason beyond our control.

5.6 The company reserves the right to deliver the product once the cause of the delay or disruption is resolved. The count of delivery days will resume from the date the issue was resolved.

5.7 In cases where shipping companies refuse to deliver to certain areas, an alternative location acceptable to both parties will be arranged.

5.8 The delivery service and coverage areas are subject to the sole discretion of the Website owner. These services are available within the State of Israel, specifically in certain areas defined from time to time on the Website. These areas may include regions beyond the Green Line, villages, areas deemed as a security risk by the delivery company, remote locations, small towns, kibbutzim, moshavim, small community settlements, the Golan Heights, Eilat, Arava settlements, and other areas beyond the Green Line. In these areas, we cannot guarantee delivery or adherence to the delivery times specified in these terms. The business reserves the right to modify delivery zones at any time without prior notice.

5.9 If, according to the company’s policies and procedures, it is determined that the item cannot be delivered to the purchaser and no suitable alternative solution is found, the company reserves the right to cancel the transaction at any time before the product is delivered. In the event of cancellation, the customer will be refunded through the payment method used for the original purchase, and/or credit charges will be canceled, and/or a refund equivalent to the charge amount will be issued. It is emphasized that the customer will not be entitled to any compensation of any kind due to the cancellation of the transaction.

5.9.1 The customer must notify the company if the item is not received within the specified delivery period mentioned on the Website or in these terms.

5.9.2 At the time of delivery, the company or its representative may require the presence of the credit card holder and/or their signature as a condition for handing over the item.

5.9.3 Shipping terms will be implemented according to the details provided on the product page if they differ from the terms outlined in these policies.

5.9.4 The delivery time will begin once the order is confirmed and payment is processed in the company’s system.

6. Cancellation of Purchase

6.1 Users may cancel a transaction made on the Website in accordance with the Consumer Protection Law, 1981 (hereinafter: "Consumer Protection Law") and the company's return policy, as updated from time to time.

6.2 Refunds will be issued within two days of the product's receipt, as per the law.
Exchanges or cancellations will be allowed within 14 days of receiving the product and invoice, provided the product is returned at the buyer's expense to the address listed on the Website, in new condition, undamaged, and upon inspection and approval by the business.

6.3 The cancellation conditions stated above do not apply to products manufactured according to the customer’s specific instructions, as per section 14(c) of the Consumer Protection Law. However, the business may, at its discretion, agree to a cancellation under specific terms, as updated on the Website from time to time.

6.4 Cancellations must be initiated via WhatsApp at 050-7943644, email, or any other method the Website owner deems appropriate and publishes on the Website.

6.5 In the case of a cancellation as per the above rules, the customer will be charged a cancellation fee of 5%. The application of this fee is at the discretion of the Website owner.

6.6 The cancellation is subject to the customer returning the product to the business at their expense in its original packaging, intact, undamaged, unused, and in new condition. The product must also be accompanied by a purchase receipt.

6.7 These conditions apply to products in accordance with the Consumer Protection Law.

6.8 If you receive a product that appears different from its description on the Website (e.g., in size or color), you must contact the business in an orderly manner and in writing within 14 days. The business retains sole discretion regarding whether to accept the returned product. Customers are encouraged to review the additional efforts detailed on the Website aimed at accurately reflecting the products despite certain limitations (e.g., color and proportions).

6.9 If you believe the product received is defective, you must notify the business in writing and return the item for inspection. If the product is confirmed to be defective, a full refund will be issued, or the business will repair the item. However, no grounds for compensation will arise.

7. Cancellation of a Transaction by the Website Owner

7.1 If the product runs out of stock with the external supplier after the order has been placed, the company will offer a substitute product and/or a refund. The company will not bear any damages claimed by the customer in such circumstances. The company reserves the right to cancel the transaction and refund the amounts paid without providing any compensation or addressing reliance claims.

7.2 If the customer’s details were not properly recorded for any reason, the company may cancel the purchase transaction at its discretion.

7.3 If the order was placed unlawfully and/or not in accordance with these terms, the company reserves the right to cancel the transaction.

7.4 Notification of an order cancellation will be sent to the customer based on the contact details provided.

7.5 In cases of typographical errors in the offer and/or order, the company reserves the right to cancel the transaction.

8. Product Warranty

8.1 The product warranty will be as specified on the product packaging and/or accompanying materials, if available. If no warranty information is provided, the warranty will be subject to the supplier’s and/or manufacturer’s policy. Products that have been worn or are not in their original packaging cannot be replaced.

8.2 Warranty terms stated on the warranty form and/or order confirmation and/or on the website take precedence over these terms.

8.3 Customers are advised to use the product reasonably and in accordance with its materials and ingredients, as detailed on the packaging. Warranty coverage, validity, and scope will depend on the product's context, composition, supplier, and supplier policy. If no specific maintenance instructions are provided, industry-standard practices and/or supplier guidelines will apply, depending on the circumstances.

8.4 Some product information displayed on the website or in catalogs, including quality and features, is provided by the suppliers (including from abroad) and is the sole responsibility of the suppliers. This includes any damages resulting from the use of the products. The company will not be liable for damages unless they are fully under its control. In such cases, compensation will be limited to the value of the order.

8.5 The website owner will not be involved in disputes between different parties on the website in which the owner has no interest. The customer agrees to bear the cost of the website owner’s legal defense, including attorney fees and court costs, if the owner is drawn into a legal proceeding involving claims against any third party associated with the website (e.g., delivery services).

8.6 If the website owner uses third-party delivery services, the owner will, as a goodwill gesture, address complaints related to shipping, such as product damage during delivery or delays caused by couriers.

8.7 The website owner will make reasonable efforts as part of the service to address other complaints or mediate disputes between the customer and any entity associated with the website, where the owner can contribute constructively.

8.8 By making a purchase, the customer declares and agrees that they have reviewed the product’s specifications and materials as detailed on the website. No claims regarding this will be accepted.

8.9 If a claim arises that the product was delivered in a size different from what was ordered, the customer is requested to contact the website management and provide proof that the product’s size does not match the details specified on the product page.

8.9.1 While we make every effort to ensure seamless service, we do not guarantee that the website will operate continuously, error-free, without interruptions, or without downtimes. The customer will not have any claims or demands regarding any inconvenience or damages resulting from such issues.

8.9.2 We may, from time to time, change the structure, appearance, products offered, and any other aspect related to the website and its operation without prior notice.

9. Intellectual Property

9.1 All intellectual property rights on the website, including copyrights, trademarks, and trade secrets, are the exclusive property of the company and its owners, or of third parties from whom the company has legally obtained licenses. These rights cover, among other things, the website’s graphic design, databases, computer code, content, recipes, ideas, texts, files, designs, products displayed on the website, and any other elements related to its operation. It is prohibited to copy, duplicate, distribute, sell, market, broadcast, publicly perform, make available to the public, translate, or use any of these contents or information without explicit prior written consent from the company.

10. Information Confidentiality and Privacy Policy

10.1 The company commits not to share user information with third parties in any way unless legally required to do so. The company will make reasonable efforts to protect user privacy and the information in its possession. However, as the site operates in an online environment, the company cannot guarantee absolute immunity against unauthorized intrusions into its systems or unauthorized access to stored information by unlawful actors.

10.2 If an external entity gains unauthorized access to the company’s stored information and/or uses it, the user will not have any claims, demands, or lawsuits against the company, except in cases where it can be proven that the company did not take reasonable measures to secure the information.

10.3 Customer details may be used to send information about additional products via email, only after the user’s consent and/or proper notification, in accordance with the law.

10.4 Certain personal information may be shared with third parties solely for the purpose of completing the transaction.

10.5 Website users acknowledge that the company collects statistical data about user activity on the site, including through cookies and other analytical tools, for marketing and business purposes and to tailor the website to user preferences.

10.6 Cookies are text files created by the user’s browser based on commands and stored on the user’s computer hard drive. These files contain a variety of information, such as pages visited by the user, time spent on the site, the source from which the user accessed the site, and preferences specified for site navigation.

10.7 The company encrypts essential information using standard technologies and as required by law, such as SSL encryption for secure transmission of sensitive data like payment details, as commonly practiced in e-commerce.

11. Your Obligations When Using the Website

11.1 When using the website and making purchases, you must refrain from the following activities:

11.2 Unauthorized copying or use of content and information available on the site.

11.3 Impersonating any individual or legal entity while using the website’s services.

11.4 Attempting to gain unauthorized access to the site, its content, user accounts, or connected computer systems or networks through hacking, password mining, or other means.

11.5 Collecting, using, downloading, or copying user lists or any information about users, or providing such information (for payment or free) to any person or entity.

11.6 Altering or copying any part of the website’s code.

11.7 Violating copyrights, trademarks, or other proprietary rights on the website, including publishing files containing images, photographs, or other material protected under intellectual property, privacy, or publicity laws.

11.8 Interfering with the provision of services, including restricting or preventing other users from using the site, such as by transmitting material containing viruses or malicious code designed to harm, disrupt, or limit the site’s functionality.

11.9 Linking or offering links to the website, including deep links, except for linking to the homepage. Furthermore, linking to content in isolation from its web page (e.g., directly linking to an image) is prohibited.

12. Contact Information

12.1 For any questions, suggestions, or issues related to your order or the use of the site and its products, you are welcome to contact us via the contact form on the website, by email at info@thepumpack.com, or via WhatsApp at 050-7943644.
Available Sunday to Thursday, from 9:00 AM to 6:00 PM.

13. Modification of Terms

13.1 We reserve the right to modify these Terms of Use at any time without prior notice on the website. Such changes will take effect immediately. Therefore, it is recommended to review the Terms of Use periodically upon revisiting the website to stay updated on any changes.

13.2 We may decide at any time to close the website or to modify, reduce, or expand the range of products available on it.

14. Website Content and Advertisements

14.1 If the company and/or the website collect the user’s email and inform the user of potential marketing communications, the user acknowledges and consents to receiving marketing and promotional messages from the company and/or its representatives. These messages may include direct mail, SMS, email, fax, automated dialing systems, or any other communication method. The user waives any claims or demands related to such communications, including claims under the Spam Law (Section 30A of the Communications Law [Telecommunications and Broadcasting], 1982).

14.2 The user acknowledges that they have no claims regarding advertisements or promotions displayed on the website. It is emphasized that in case of discrepancies between promotional details and the "Product Page," the Product Page will prevail, and the user will have no claims on this matter.

14.3 The user acknowledges that the website collects information about them, and advertisements may occasionally be displayed to improve their shopping experience or introduce them to additional or complementary products.

15. Governing Law and Jurisdiction

15.1 The use of the website and these Terms are governed solely by Israeli law. Any legal matters relating to this agreement or arising from it are under the exclusive jurisdiction of competent courts in Israel.

16. Limitation of Liability

16.1 As stated, the website does not maintain inventory; therefore, no claims of reliance on the availability of specific products on the site or delivery times will be accepted.

16.2 If the website and/or its services rely on third-party services, the website owner shall not be held liable for any direct or indirect damages caused to the purchaser or any other party.

16.3 Moreover, the website owner will not be held responsible for issues such as data transmission errors, product delivery, or data accuracy due to third-party failures. Such responsibility rests solely on the third party providing the services.

16.4 The company strives to maintain continuous and uninterrupted access to the website. However, occasional disruptions may occur, and access to the site may not always be available.

16.5 The website owner reserves the right to limit the number of products that any customer or buyer can purchase.

16.6 The company is not liable for any damages incurred by the purchaser, including but not limited to consequential, direct, reliance-based, punitive, or other damages, especially in the following cases:

• 16.6.1 Use or inability to use the website, its content, and features.
• 16.6.2 Messages, correspondence, or any content received by the user from the website or the company.
• 16.6.3 Reliance on information published on the website, whether by the company or third parties.
• 16.6.4 Damage caused by errors or typos in the information displayed on the website.
• 16.6.5 Wear and tear, whether reasonable or unreasonable, of the purchased product, either before or after 14 days, in accordance with the product return policy outlined in these Terms.

16.7 The above liability limitations do not encompass all responsibility limitations outlined in other sections of these Terms, particularly regarding privacy, but not limited to it. In any event, the website’s maximum liability will be limited to the price paid by the customer.

17. Additional Terms

17.1 Regarding gifts and benefits, users must adhere to the promotional terms as specified on the website.

17.2 The company reserves the right, in the event items are out of stock, to notify the user and offer either a replacement product if the user agrees or the cancellation of the transaction. This is entirely at the company’s sole discretion.

17.3 The company retains the right to limit the number of items a user can order, even after receiving order confirmation.

17.4 The company reserves the right to process orders within up to three business days. At the end of this period, the user will be informed whether the order is confirmed.

17.5 The company reserves the right to update product pages, including their details, remove out-of-stock items, and make other changes as necessary.

17.6 Images on the website are for illustration purposes only. Variations may occur between the images and the actual product delivered due to differences such as screen color representation. The company makes every effort to accurately reflect the products on the site within standard technological limitations. In the event of a significant discrepancy between the item ordered and the item received, users are encouraged to contact the company for further review. Variations in color and proportions may occur.

17.7 Prices listed on the website include VAT, unless explicitly stated otherwise.

17.8 The company and its representatives reserve the exclusive right to add or remove products available for sale on the website and to determine their sale method and price, including shipping fees.

17.9 While the company strives to ensure the accuracy of the information on the website, neither the company nor its representatives are liable for any errors, omissions, inaccuracies, or misleading information. The company is not responsible for direct or indirect damages or losses resulting from the information displayed on this website.

• 17.9.1 An order confirmation notification does not constitute proof of a completed transaction and does not obligate the website. Only records registered in the company’s system will be considered definitive evidence of the transaction’s validity.
• 17.9.2 Section headings are provided for convenience and navigation and will not be used in interpreting the Terms of Use.
• 17.9.3 In the event of conflicts between sections, those deemed more reasonable under the circumstances will take precedence.

18. Links

If the website includes links to external websites not operated by the site owner, the site owner is not responsible for the functionality, reliability, legality, or performance of those websites, nor for the content, quality, or nature of the products or services they provide. Accessing these external sites via links is solely at the user's risk, and the user will not hold the site operator responsible for any damages caused by or related to those websites or accessing them.

Additionally, the site operator does not guarantee that all links on the website are functional, current, or lead to active websites.

The site operator reserves the right to remove links previously included on the website or refrain from adding new links, entirely at their sole discretion.

19. Purchases on the E-commerce Website
Purchases made through the website are subject to the terms detailed in this policy.
The act of purchasing a product on the website constitutes a declaration by the customer that they have read, understood, and agreed to these terms. This policy serves as a binding agreement between the customer and the company.

20. Statute of Limitations
Notwithstanding any applicable law, the statute of limitations for claims related to website use against the website operator and/or its representatives, or for any other actions conducted on the website (including the purchase of tender documents), is 12 months from the date the claim or cause of action arose. The user declares their agreement with this provision, despite any contrary legal stipulation.

21. Accessibility
To ensure accessibility for individuals with disabilities, this website has been designed in accordance with the Web Content Accessibility Guidelines (WCAG) 2.0.
Despite these efforts and the operator’s commitment to accessibility, certain sections of the website may not yet be fully accessible. The operator continues to strive to improve accessibility to ensure inclusive use for all individuals, including those with disabilities.

If you find information that, in your opinion, has not been properly made accessible, please contact the website operator's Accessibility Coordinator.

22. Organization and Convenience
PumPack was created to provide you with an organized, worry-free workout experience. Our bag is designed to keep all your small essentials—like your phone, wallet, keys, and earbuds—organized, accessible, and off the floor. With its compact design and strong magnetic attachment to gym equipment, you can focus on your workout with peace of mind.

PumPack combines convenience, quality, and style, helping you stay organized during workouts and avoid losing items.

Privacy Policy
We are committed to protecting your privacy. This document outlines the type of information we collect and store during your use of the website, its purposes, and tools to help you safeguard your privacy.

This policy applies to "personal information," which refers to details about an identified or reasonably identifiable individual that are legally protected. It does not apply to data unrelated to private matters or information about corporations.

1. Information We Collect
1.1 In the course of using the website and marketing products, we collect, store, and process various customer details. Examples include:
1.1.1 Personal Information: Full name, geographical location, residential or workplace address, email, phone numbers, personal images or hybrid images (e.g., you and your pet), user language, IP address, and type of device or operating system used. We may also collect data when you contact us for assistance.
1.1.2 Financial Information: Billing details, payment information, credit card details, and account payment history.
1.1.3 Public and Lawful Information: Data from public records, state databases, and legally available sources, including online media and social networks.
1.1.4 Preference Information: Language, communication preferences, and opt-in settings.
1.1.5 Product Purchase Information: Purchase history, billing details, dates of purchase, and shipping details.

2. Data Collection
2.1 We collect information from customers, online usage, devices, and third parties, such as:
2.1.1 Customer-Provided Information: Data you provide during purchases, inquiries, marketing activities, newsletter sign-ups, or other communications.
2.1.2 Automatically Collected Data: Information gathered by our systems or third-party services during website use. Customer service calls may be recorded.
2.1.3 Third-Party Information: Data from credit agencies, government bodies, legal databases, public sources, social networks, or other sources you’ve authorized.

For further inquiries, contact us:
Phone: 050-7943644 (For faster responses, send a WhatsApp message to this number.)
Business Address: Netzer Hazani